Terms and Conditions


About Us


This website www.suigeneris-buyonline.co.uk is owned and operated by:

Sui Generis International Limited

The Chandlers Centre

Hythe Quay





VAT number 788 4658 56

Registered in England 04064725


Email: info@suigeneris.co.uk

Tel: 01206 798 798

Fax: 01206 86 66 66


If you need to contact us please use the details above.


1. Your Account


1.1 You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account.

1.2 You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.

1.3 Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the 'My Account' area of the Website.


2. Making a contract with us


2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

2.2 Once we have reviewed your order, we will email you again to advise that your order is being processed, this will indicate acceptance of your order, and hence a contract between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming your order is being processed, and there will be no contract between us.

2.4 If we are unable to supply goods for which we have received payment, we will inform you of this and provide you with a full and prompt refund.

2.5 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

2.6 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.7 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.8 This contract is covered by English law.

2.9 By placing an order with us, you agree to and accept these terms, as well as our privacy policy.


3. How to place order


3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01206 798 798.

3.2 Any, carriage charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Visa Electron, Mastercard, Maestro or PayPal.

3.5 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.6 Once your order has been processed, changes may not be possible or may incur additional charges or delays.

3.7 Once your order is complete we will notify you of the dispatch date.


4. Delivery & Carriage Charges


4.1 All products will be delivered to the address that you indicate on the 'Delivery Address' page and risk of damage to or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.

4.2 Goods will normally be delivered within the timeframes stated however; time is not the essence of the contract unless expressly stated otherwise in writing. We shall not be liable for any delay in delivery of the products howsoever caused.

4.3 Any delivery prices stated apply to deliveries for England, Scotland and Wales. If you require delivery outside of these countries please contact us for a quotation on 01206 798 798.

4.4 Where 'Free Delivery' is stated this apply to deliveries for England, Scotland and Wales. If you require delivery outside of these countries please contact us for a quotation on 01206 798 798.

4.5 Your order may arrive in more than one delivery.

4.6 We will deliver the goods to the premises you specify when ordering. It's your responsibility to ensure that someone is available to accept and sign for the goods when they are delivered.

4.7 Please check the goods on delivery – we shall not be liable for any shortage or damage unless you lodge a claim in writing within 3 days of delivery. If goods are damaged or items missing please make sure you mark these on the Delivery Note.

4.8 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.9 Some of our products are relatively weighty items and it is your responsibility to ensure there is suitable equipment for the off-loading of any deliveries made by us or our carriers.

4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.

5. Cancellation and Returns


This Cancellation and Returns policy does not apply to goods ordered by businesses, which are exempt from the Consumer Contracts Regulations, or the following goods which are exempt from the right to cancel.

Any items which have been made to your specification, such as non-standard sizes (cut to size products), colours/styles outside of the options listed on our website, or any standard size items which you have asked us to modify (such as drilling or cutting).

5.1 You can cancel your contract at any time up 14 days after the day of delivery. To do this, use our Cancellation Form, or e-mail, fax or write, or call us using the contact details at the top of the page.

5.2 You may not return any goods that have been installed or used unless they are faulty.

5.3 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.4 If you cancel an order whilst it is in transport you will be responsible for any additional costs involved in returning the items to our premises.

5.5 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.6 We will refund all monies paid to us by you including any applicable original delivery costs within 14 days of receiving the item/s to our premises or 14 days after receiving proof of return of the goods if earlier, less any costs due under this contract.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

Business customers, or customers exempt from the distance selling regulations may not cancel or return orders without our mutual agreement.


6. Guarantee / Liability


6.1 All products have a minimum 1 year guarantee, where goods are found to be defective within their guarantee period we shall repair, or at our sole discretion, replace defective goods free of charge subject to you notifying us in writing immediately upon a defect becoming apparent due to faulty design, materials or workmanship in our product.

6.2 We shall be entitled at our absolute discretion to refund the price of the defective Goods as an alternative to repair or replacement.

6.2 If there is a problem with the goods within the guarantee period, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem.

6.3 We shall not be liable if the defect arises due to abuse or improper use of the goods, or the defect arises through normal wear and tear.

6.4 Goods are not sold as fit for any particular purpose you should determine the suitability of the product for its intended use before purchase. No liability of any nature will be accepted by us for any indirect or consequential loss arising out of or in connection with the display of, offer for sale, or the sale of the Goods. Where any court or arbitrator determines any part of this clause unenforceable for whatever reason we shall be liable for loss or damage in an amount not exceeding the contract price.

6.5 If a replacement is offered, replacement goods will not be dispatched until the original goods have been received at our premises and checked.


Use of Website


1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

1.4 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.